We cannot ship to Post Office, A.P.O. (Military), or F.P.O. (Foreign) boxes. Shelters are delivered by freight truck due to the size of the product ordered. 

As the customer, you are responsible for:
    
  •  Unloading the entire order from the delivering truck; the driver is not obligated to help you.
  •  Being sure that your ship-to address is capable of accepting this type of shipment. 
  •  Being present for delivery to inspect and sign for your shipment.
  •  Notation of any shipment damage or shortage on the freight bill.
    
Unfortunately, freight delivery services are unable to arrange delivery on a specific day or at a specific time. The freight company will call to set up a delivery appointment during business hours, as they apply to the route of the freight company in your area Monday-Friday. All charges for any redelivery or refusal of the shipment are the customer's responsibility and will be charged to the customer's original method of payment. 
All claims for missing parts must be received within 10 days of unit delivery.
Receiver must make any claims of shipping damage with carrier at time of receipt.

FAQ

How are Shelters Shipped? Shelters are shipped via freight, the freight company should call you to make a delivery appointment during business hours, as they apply to the route of the freight company in your area Monday-Friday.

How Long will it take to get my shelter? Delivery time can vary depending on which unit is ordered and where you are located please use the contact us link to get a delivery time line.

Pop-Up & Party Tents: Pop-Up tents are shipped via UPS/DHL ground and should be received in 5-7 days, most party tents are shipped via UPS/DHL depending on the size.